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Why should I use Gourmet Food Mall?
Why do I have
to register?
Password problems / Can't sign in
Need
to change my address or email
How much does it cost to use Gourmet Food Mall?
Am I going to receive unsolicited emails if I register?
How will I be able to find specific products or vendors?
Is
there a minimum order amount?
What is an "approved buyer"?
How will I know if the vendor has received my order?
Who should I call if I have a question regarding an order?
What is Gourmet Food Mall's role in fulfilling orders?
Why can't I see prices in some of the webstores?
What is a PO and
RFP?
I am interested in selling directly to the consumer
How do
I contact Gourmet Food Mall?
Why should I use Gourmet Food Mall?
Gourmet Food Mall.net is an ideal supplement to attending trade shows. We enable
the retail/wholesale buyer to find that hot new product, great food or unique
ingredient they're looking to purchase. As a direct result of proven research,
Gourmet Food Mall.net has combined the functionality and services that
retail/wholesale buyers want in a B2B eCommerce tool.
For instance, retail buyers can:
- Research and buy 24 hours a day, 7 days a
week
- Save on travel and time costs associated with
attending trade shows
- Follow-up on new products and compare various
brands all in one easy to use location
- Discover new, unique, high quality items
before they appear at your competitors' stores
- Receive email updates on new products and
suppliers
- Order hard-to-find products in case quantities
at wholesale prices
- Reduce order errors by placing orders
electronically via our secure P.O. system
- Receive electronic notification throughout the
purchasing process
- Request For Pricing (RFPs) and open trade
accounts with vendors utilizing our platform.
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Why do I
have to register?
Gourmet Food Mall.net is a password protected, trade-only website. It is open to
retail/wholesale buyers that include retailers, food service, restaurants,
caterers and other buyers in the food or housewares industries. The offerings by
our wholesale vendors are targeted for these industry buyers. If you are not
an industry buyer, we suggest that you visit our retail mall at
www.gourmetfoodmall.com.
Many of our wholesale vendors also have a webstore
in our retail mall.
There is no cost to register and it only takes a
few moments to complete.
Click here to register.
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Password problems / Can't sign in
Returning retail/wholesale buyers - You should log-in at the wholesale buyer
log-in box. If you are having trouble signing on, please click the "Forgot your
password?" link. If you do not know your username, you may have to re-register
as a new buyer. If you have to re-register, please contact Gourmet Food Mall at
info@gourmetfoodmall.com.
Returning vendors - Returning wholesale
vendors should log-in at the wholesale vendor log-in box. If you are having
log-in problems, please contact your Gourmet Food Mall account manager or
sales@gourmetfoodmall.com.
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Need to change my address or email
Buyers that need to change their address, email or any other contact
information please log on and go to My Account. Here you can maintain and update
your current profile.
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How much does it cost to
use GourmetFoodMall?
There are no costs or other fees for buyers to use Gourmet Food Mall.
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Am I going
to receive unsolicited emails if I register?
No. Our Privacy Policy precludes us from sharing any account information
to third parties. Periodically, Gourmet Food Mall will send an email newsletter
to inform users of new products and suppliers.
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How will
I be able to find specific products or vendors?
There are three principal ways for online retail/wholesale buyers to
find products or vendors at Gourmet Food Mall:
- Browse through our many mall "floors". We have
over 40 floors that represent a particular category of products. Each floor
has a category home page with featured vendors, products, articles and
recipes all focused on that product category.
- Search for specific products or brands. If you
are looking for a specific product or brand you can use our Power Search
function which was specifically developed for the gourmet products and
specialty food industries.
- Search our vendor directory. Our vendor
directory contains an alphabetical listing of all or our vendor webstores.
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Is
there a minimum order amount?
Each vendor determines the minimum quantity for each item. Please
visit the vendor webstore or contact the vendor directly for details.
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What is an "approved buyer"?
An "approved buyer" is a buyer that has been qualified to place online
POs with an individual vendor. If you are already a customer that is able to
purchase on terms with one of our vendors, you qualify as an "approved buyer."
The vendor is responsible for authorizing you as an "approved buyer" at their
Gourmet Food Mall webstore. Please contact the vendor directly for any
questions regarding becoming an "approved buyer."
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How will I
know if the vendor has received my order?
If you have placed a credit card order you will receive a confirmation
email from Gourmet Food Mall. When the vendor "settles" the order you will
also receive an email indicating that the order has been settled and the
necessary order tracking information.
If you have placed a PO or RFP you will receive a
confirmation email from Gourmet Food Mall that this provisional order has been
sent to the vendor. When the vendor "processes" your order, you will receive
an email indicating the date and person who is processing your request.
If you have any questions regarding your order,
please contact the vendor directly.
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Who
should I call if I have a question regarding an order?
You should contact the vendor directly. Each webstore has the
necessary contact information for that vendor.
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What is
GourmetFoodMall's role in fulfilling orders?
All orders are placed directly with each vendor and fulfilled by each
vendor. Gourmet Food Mall's role is similar to the landlord at your local
shopping mall … we bought the land, built the facility and we are leasing space
to our tenants (vendors). For the Buyers convenience we also provide a
"mall-wide" shopping cart for credit card orders. This convenient feature allows
you to select items from multiple vendors while only having to checkout one
time.
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Why can't I see
prices in some of the webstores?
The decision to "show prices" is made by each vendor. Some
vendors
only show price to "approved" buyers while others do not show price to anyone.
Please contact the vendor directly.
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What is a PO
and RFP?
A PO is an online Purchase Order. In order to be able to place POs with
a vendor you must be an "approved buyer" with that vendor. If you are
already a current offline customer with one of our vendors, please contact
them directly and ask them to flag you as an "approved buyer" at their webstore.
We ask all of our vendors to pre-approve their current trade customers prior
to activating their webstore, however, they may have overlooked your account and
it only takes a couple of moments for them to set you up as an "approved buyer."
A RFP is a "Request for Pricing." If you are a
new or prospective customer with one of our vendors you may be able to submit
a RFP directly to that vendor. The vendor will then contact you regarding
product pricing or other requested information. If you are interested in
becoming an "approved buyer" with a vendor, we suggest that you submit a RFP
for the product(s) that you are interested in buying and a Trade Credit
Application. All information in the Trade Credit Application is treated as an
encrypted secure transaction. By submitting a RFP and Trade Credit Application
the vendor recognizes that you are serious about doing business with them.
This may allow you to secure more favorable pricing arrangements.
Please note that POs and RFPs are only
provisional orders. The vendor is required to contact you directly to confirm
pricing and shipping arrangements.
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I am interested
in selling directly to the consumer
If you are interested in selling directly to the consumer via the
Internet, please visit our retail mall at
www.gourmetfoodmall.com.
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How do I contact GourmetFoodMall?
Gourmet Food Mall is located in Kenner, Louisiana:
GourmetFoodMall.com, Inc.
2400 Veterans Blvd. Suite #145
Kenner, Louisiana 70062
Ph. 888-903-6255
Fax 888-903-6255
Contact us by web
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